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FAQ

Summary of other frequently asked questions

  • Q Do you offer bulk purchases or discounts for high volume customers?

    A Yes, probapro offers a bulk purchase option for qualified customers. Please fill out a bulk inquiry detailing the product you are interested in and the estimated quantity you would like to purchase and send it to our email address. probapro sales representatives will be in touch with you.
  • Q I have a delivery problem (late, damaged, missing item). What is the next step?

    A We apologize for the problem you experienced with your order and would like to work with you to resolve the issue. Contact us by email and send us the order number and we'll help check the going logistics information.
  • Q I have purchased the wrong product (size, color). What should I do?

    A You have up to 30 days to return an item that was accidentally ordered. Please contact our Customer Service team to begin the return process and refer to our Return Policy for complete details.
  • Q I need to change an order I just placed. What should I do?

    A Please contact our Customer Service team to cancel your order and reorder the products you want. Have your order number ready so that a member of our team can quickly assist you with this change request.
  • Q What are your customer service hours?

    A
    Our helpful Probapro customer service team is available to assist you during normal business hours (PST) by phone, email, or live chat at
    Monday 8:30 am - 6:30 pm
    Tuesday 8:30 am - 6:30 pm
    Wednesday 8:30 am - 6:30 pm
    Thursday 8:30 am - 6:30 pm
    Friday 8:30 am - 6:30 pm
    Saturday Closed
    Sunday Closed

Contact Us

 +86-18165742641
 +86-18165742641
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 213,Building B,1970 Cultural and Creative Park,Minzhi Community,Minzhi Street,Longhua District,Shenzhen
 C / O Logicor Park Prague Airport , U Trati 216,HALA3.T3.25261 Dobroviz

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